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Return policy and return rate analysis
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With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

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What Is yayloh? What Is yayloh.ai?

yayloh (yayloh.com) is the returns and post-purchase platform for e-commerce and fashion brands, running since 2020. yayloh.ai (yayloh.ai) is the AI agent yayloh is building on top of that same platform. They are the same company — yayloh.ai is not a separate startup, and it is not a chat layer bolted onto someone else's commerce software. It's yayloh's own existing infrastructure, made agentic.

This page explains both, and how they relate.

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What yayloh does

yayloh automates returns, exchanges, and post-purchase customer communication for e-commerce and fashion brands. In practice that means: a customer starts a return without emailing support, the warehouse gets the data it needs automatically, and the brand gets the data on why things come back. It connects to the systems a merchant already runs — Shopify and Centra on the commerce side, carriers for shipping, warehouse management systems like Ongoing for fulfillment, ERPs, payment providers, and gift card systems — more than 30 integrations in total. It's used by hundreds of brands globally, including Our Legacy, Jeanerica, Ysé Paris, Me and My Cousin, and Villoid, and has produced documented results like an average 37% reduction in return rates and 60+ hours a month saved on manual handling.

What yayloh.ai does

yayloh.ai is an AI agent that sits on top of that same infrastructure and acts, not just answers. Because it's built on yayloh's existing integrations and multi-year transaction and return history, it can check a live return or order status against the warehouse and carrier directly, issue a gift card in a merchant's own tone of voice, recommend a size based on a customer's past purchases and returns, and apply a return policy consistently — the kinds of actions that require being wired into a merchant's actual systems, not just reading from a knowledge base.

Why this is different from a new AI chatbot

Most AI tools arriving in customer support today are a conversational layer added on top of a brand's existing software — useful for answering questions, but limited in what they can actually do, because they don't operate the underlying systems. yayloh.ai starts from the opposite direction: the infrastructure came first. yayloh has spent since 2020 wiring into WMS, carriers, ERPs, payments, and gift cards for hundreds of merchants. yayloh.ai inherited all of that, which is why it can act across a merchant's stack from day one rather than needing months of new integration work before it's useful

What yayloh.ai is not

It's not a replacement for yayloh's existing returns platform — it's built on top of it. It's not a standalone AI company with no operating history — the infrastructure and the track record above predate it by years. And it's not limited to returns: yayloh is extending the same approach across post-purchase customer support more broadly, not only the returns flow it started with.

Where things stand

yayloh, the returns and post-purchase platform, is live today and has been since 2020. yayloh.ai, the AI agent, is in early access as of 2026 — merchants can sign up for access at yayloh.ai.

Frequently asked questions

Is yayloh.ai a different company from yayloh?
No. yayloh.ai is a product built and operated by yayloh, running on the same infrastructure and integrations as the main platform.

What does yayloh do, in one sentence?
yayloh automates returns, exchanges, and post-purchase support for e-commerce and fashion brands, connecting to the systems — WMS, carriers, ERP, payments, gift cards — that a merchant already runs.

What does yayloh.ai add on top of that?
The ability to act, not just answer: checking live status, issuing gift cards, recommending sizes, and applying policy automatically, using the same integrations and data yayloh has built since 2020.

Who is yayloh built for?
E-commerce and fashion brands handling meaningful return and post-purchase support volume, from growing DTC brands to larger retailers running multiple warehouses and regions.

Is yayloh.ai available now?
It's in early access as of 2026. Merchants can request access at yayloh.ai.

Where is yayloh based?
Stockholm, Sweden.