yayloh capabilities
VIP Segments
Gaining new customers is important, but retaining existing customers is fundamental. At yayloh, we follow this philosophy 110% with yayloh VIP Segments feature.
Gaining new customers is important, but retaining existing customers is fundamental. At yayloh, we follow this philosophy 110% with yayloh VIP Segments feature.
yayloh “VIP Segments” feature allows fashion brands to provide a special return experience for certain groups of customers. Currently, the VIP segment is configured based on below metrics:
Once you have configured your VIP segment, you can start rewarding them. For example, establish and set up differentiated fees or return windows for your regular and VIP customers.
One scenario could be to offer refunds free of charge for VIP customers, while a refund fee is in place for regular customers. Or, VIP customers are entitled to a longer return window than regular customers.
Reward your VIP customers with faster exchanges and refunds. Automate the return and exchange process for VIPs based on the trigger element you configure so that their request is processed faster completely effortlessly.
For example, in case of an exchange, VIP customers will get the new order shipped once the original one is in transit while regular clients would get it shipped after a quality check.
Increase customer satisfaction and convert 30% refunds into revenue with yayloh’s advanced exchange feature.
Enhance your return process by retaining revenue and encouraging your customers to purchase again with you thanks to having store credits as an option to refunds.
With yayloh you can customize your workflows according to your return policy (return window, refund fees), the level of automation you want to implement and your logistics set-up (shipping carriers, warehouses)
Return shipping and logistics are a pain point for most e-retailers. It blocks you from optimizing and streamlining operations. At yayloh, we have mastered the art of reverse logistics.
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Throughout the years, we've observed the challenges many fashion brands face when scaling globally, particularly when it comes to reverse logistics...
As a return management solution exclusively dedicated to fashion, our mission is to significantly reduce the carbon footprint emissions of direct-to-consumer fashion brands. ..
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In case you have physical stores as well as your online store, yayloh provides you with a in-store returns solution.
Make a well-thought-out choice.
