Get to know Ysé
Ysé is a French brand founded in 2012, offering women's clothing items such as underwear, swimwear, bodysuits, homeware, and pyjamas. Ysé is designed by and for women of all body types. They have six stores in France and an online store that delivers globally. During peak periods, warehouse delays in processing large volumes of returns have led to extended delays in issuing refunds to their customers. Ysé partnered with yayloh as a return management solution of choice. However, it was not until the brand experienced yayloh's automated refund feature that it saw a crash in its time-to-refund numbers.
Slow warehouse processing time and delays
During peak periods, Ysé warehouses were overwhelmed with a high volume of returned items, and the customer support teams had to sort through them manually. As a result, it took longer for the teams to respond to refund requests, which caused dissatisfaction among the customers.
yayloh allowed us to streamline our online returns handling so that we can focus on what we do best instead. The solution was implemented quickly and answers our very high customer experience and productivity demands. yayloh team has been really available and responsive to our needs during the onboarding so that the platform answers our needs.
The whole process was time-consuming, complex, and inefficient, which led to decreased productivity among customer support and warehouse teams. This led to an upgrade to yayloh's automated refunds feature to help ease the burden on teams and customers.
Cutting time-to-refund by 7 days with yayloh
yayloh automated refunds helped Ysé surmount their challenges with just the click of a button. The customer support team did not have to drill through information to understand timelines and process refunds manually. With automated refunds, even in peak times, CS teams have several triggers in their arsenal that they only need to activate to swiftly drive the process of processing refunds without manually initiating them themselves.
This has significantly cut time-to-refund for these teams from 14 days to 7 days, and their customers are better off for it. Ysé can deliver an extremely efficient and joyful post-purchase experience for the team and customers with yayloh's automated refunds.
On a daily routine, yayloh allows us to handle all returns exceptionally quickly and smoothly by automating all manual tasks (where mistakes can easily be made), like when it comes to calculating the amount to be refunded. Moreover, the customer experience is effortless and clear.
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