With yayloh you can customize your workflows according to your return policy (return window, refund fees), the level of automation you want to implement and your logistics set-up (shipping carriers, warehouses)
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yayloh helps you automate return-related operations to eradicate useless manual work. You can automate any step of the way as you see fit. You can also set up different return fee rules to automatically deduct a specific amount based on the customer’s geographical location.
You're not locked into specific settings; you can adjust them at any time. This allows you to adjust the level of automation and your rules depending on peak or sales period for example.
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yayloh integrates with international as well as local European carriers and multiple TMSs allowing you to automatically generate return labels, so that you can avoid pre-printing. With selected carriers, it is also possible to create a QR code making your customers’ experience a lot easier without having to print..
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yayloh VIP segmentation allows you to segment your clients either based on LTV or through connecting to your loyalty platform to ensure they have a premium return experience.
For example, they can benefit from free returns while regular clients would be charged a refund fee. You can also process their refund and exchange requests before their order arrives at the warehouse or goes through a quality check.
If a customer abuses your return policy or if you have a suspicion based on previous behavior, your warehouse or support team can flag them as “fraud” from yayloh back office.
Once their email ID is flagged, all future return requests from the same customer will automatically be identified as fraudulent. It will prevent any similar behavior from reoccurring and customer support will notice their request immediately.
Make a well-thought-out choice.
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