Who we are ?
We are an early-stage startup hell-bent on improving the post-purchase experience in the e-commerce industry, starting with the biggest pain point: returns. We move fast and expect a lot because we're working on something that will truly make the e-commerce industry more sustainable, financially and environmentally. With the COVID-19 crisis accelerating the migration from offline to online, together with booming acquisition costs, increasing customer loyalty has become paramount. At the same time, with increasing online sales, retailers suffer from booming returns.
yayloh is a SaaS solution for e-commerce retailers, which digitalizes and automates the return process and unleashes the potential of return data. yayloh will increase customer satisfaction and loyalty while improving retailers’ profitability and reducing environmental impact. Using data analytics and applied machine learning, yayloh allows e-commerce retailers to understand their customers’ needs on an advanced level. yayloh is backed by the early-stage VC Antler. Also worth mentioning, we have happy customers and a growing pipeline in different countries!
What we’re looking for ?
We’re on the lookout for motivated students ready for a 3 to 6-month internship. The internship is unpaid and based out of Stockholm. Ideally, someone who wishes to work full-time in a hybrid fashion.
This internship offers a unique opportunity to collaborate across Product, Customer Success, and Marketing teams to drive customer adoption and engagement with our SaaS product. Here’s a snapshot of what you’ll be working on:
- Content Creation & Launches: Assist in the planning and execution of new product feature releases, creating training materials such as guides, videos, and other resources.
- Customer Insights & Engagement: Conduct research, analyze data, and collaborate with teams on customer onboarding and retention strategies.
- Marketing Support: Help develop compelling customer success stories and testimonials that illustrate the value of our product.
The role description is wide. It can be further expanded based on the selected candidate and their interests.
Requirements:
- Internship should be part of your coursework.
- Strong English communication skills.
- Strong interest in SaaS products and customer success
- Ability to memorize details like product specifications.
- Basic knowledge of Google Suite.
Bonus skills:
- Basic knowledge of HTML and CSS
- Experience in retail or customer service.
What we offer?
Being part of a start-up where we expect you to be independent, creative, free-thinking. We are two co-founders with a strong skillset combination, with respective deep experience in retail and software development.
The dream team
We are international from day one with a co-founding team from France and India and English is the company language so everyone feels included.
We’re problem-solvers, disruptors and early adopters so we don’t see failures but learning opportunities. Innovation is at the heart of everything we do and we believe anything is possible when you can think freely, without boundaries or pre-set frameworks.
How to apply?
Send your resume and a short intro via this form.
